These are the terms for buying OPEN shirts and hoodies at openclient.app/merch and openmanagerapp.com/merch. In short: delivery is included in the price, you have 14 days after delivery to change your mind (you pay the return postage), and if anything is faulty or wrong we put it right at our cost. The rest is detail.
1. Who you are buying from
The seller is Middlepoint Solutions SL ("OPEN", "we"), a company registered in Spain.
- Address: Carrer d'Aragó, 366, Oficina 24, d2, 08009 Barcelona, Spain
- Email: support@openclient.app (we answer within two business days)
- Phone: +34 644 479 870 (weekdays, 9:00 to 18:00 CET)
- Tax id (NIF): B67887794
- Registered at the Registro Mercantil de Barcelona, Tomo 48143, Folio 218, Hoja B-573735
These terms apply when you buy as a consumer, that is for yourself and not for a business. You do not need an OPEN account to buy here. OPEN's platform Terms of Service govern OPEN accounts and the shops that studios run on OPEN; they do not govern this shop.
2. What we sell
Clothing with OPEN artwork. Each item is printed to order by our print partner and sent to you from Barcelona. Sizes, measurements, fabric composition and care instructions are on each product page. Colours can look slightly different on a screen.
3. How an order works
- Choose a size and add the item to your bag. In the bag you can change quantities or remove items until you pay.
- Enter your email. We send the order confirmation, the receipt and shipping updates there.
- Press the pay button. Stripe's secure page takes your delivery address and your payment. The total shown there is the total you pay.
Your order is an offer to buy. The contract is made when we email you the order confirmation. That email is your copy of the contract; we keep the order record and you can ask us for another copy at any time. If we cannot accept an order, for example because the item has sold out or the payment did not complete, we tell you and refund anything you paid.
These terms are available in English, Spanish, German, French, Italian and Russian. The language you ordered in is the one that applies to your order.
4. Prices and payment
- Prices are in euros and include VAT.
- Delivery to the countries we ship to is included. There are no other charges.
- You pay through Stripe: by card, or with Apple Pay or Google Pay where available. We never see your card number.
- The price shown when you order is the one that applies. If a price was obviously wrong, we tell you before shipping and you can cancel at no cost.
- We email you a receipt for every order.
5. Delivery
- We ship to the countries listed on the product page and at checkout, and for now nowhere else.
- We print once a week, so orders usually reach you in 2 to 3 weeks, and within 30 days at the latest. If we are late, you can give us a further reasonable period and, if we still have not delivered, cancel the order for a full refund.
- We email you when your order ships, with tracking where the carrier provides it.
- Orders are sent from Barcelona, so there are no customs or import charges. If a carrier ever asks you to pay something at delivery, do not pay and write to us; if you already paid, we refund it.
- The items are your responsibility from the moment you, or someone you chose, receive them.
6. Changed your mind? You have 14 days
You can cancel your order for any reason, or for no reason, within 14 days from the day you (or someone you named) receive the items. If an order arrives in several parcels, the 14 days run from the last one. This applies to every item in our shop, sale items included.
How to cancel: email support@openclient.app with your order number and say that you want to cancel, or send us the model form at the end of these terms. We confirm by email. It is enough to send your cancellation before the 14 days end.
Returning the items: send them back within 14 days of telling us, to our address in Barcelona. We send you the exact address and instructions with our confirmation. You pay the direct cost of returning the items. We recommend a tracked service, because the parcel is your responsibility until it reaches us.
Refund: we refund everything you paid for the cancelled items, by the same payment method you used, within 14 days of receiving your cancellation. We may hold the refund until we have the items back or you have shown us proof of sending them.
Trying on is fine: you can look at the items and try them on, as you would in a shop. If an item has been worn, washed or damaged beyond that, we may deduct the resulting loss in value from the refund. We never refuse a cancellation for that reason, and there is no restocking fee.
7. Exchanges
We do not exchange items directly. For a different size or colour, cancel the item as described above and place a new order. If the item was faulty or not what you ordered, the next section applies instead.
8. Faulty, damaged or wrong items
Every item must match its description and be free of defects. If yours is not, or if you received the wrong item, email us a photo. The return is on us: we send you a prepaid label or refund your return postage. You choose a replacement or a repair; if neither is possible within a reasonable time, you can choose a price reduction or a full refund instead.
This is the legal guarantee of conformity. Under Spanish law it lasts three years from delivery, and a defect that appears within the first two years is presumed to have existed at delivery. If the law of the country where you live gives you more, you keep it.
9. Complaints
Write to support@openclient.app first; most things are sorted out in one or two emails. If we cannot settle a complaint between us, you can take it to the consumer office where you live (in Barcelona, the Oficina Municipal d'Informació al Consumidor or the Agència Catalana del Consum) or to the Spanish consumer arbitration system (Sistema Arbitral de Consumo); we tell you in our answer whether we accept arbitration for that dispute. You can also bring a claim before the courts of the place where you live. If you live in Catalonia, you can also use the official complaint form (full oficial de queixa, reclamació i denúncia); ask us and we send it to you by email.
10. Law and your rights
Spanish law applies to these terms. If you live in another EU country, you also keep every protection that the mandatory consumer law of that country gives you. Nothing in these terms limits your legal rights as a consumer.
11. Changes to these terms
We may update these terms for future orders. The version in force when you order is the one that applies to your order; its number and date are at the top of this page and in your confirmation email.
12. Your data
How we use your email, delivery address and order details is explained in the "Buying Merch from OPEN" section of our Privacy Policy. Your basket is kept in your own browser and never reaches us until you pay.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To Middlepoint Solutions SL, Carrer d'Aragó, 366, Oficina 24, d2, 08009 Barcelona, Spain, support@openclient.app:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Document Version: 1.1
Effective Date: November 3, 2026