Privacy Policy & Terms of Use – OPEN Client

This document applies to OPEN Client, the booking app operated by Middlepoint Solutions SL (CIF: B67887794), located at Arago 366, Oficina 24, D2, 08009 Barcelona, Spain. Contact: info@openclient.app

Terms & Conditions of Use

By using OPEN Client, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the service.

OPEN Client allows you to browse schedules, book classes, send/receive messages with teachers, and purchase access passes or subscriptions from participating studios.

Users under 16 are not permitted to register or use OPEN Client. Studios may access and export client data from their studio’s user base only.

If you are between 16 and 18 years old, we recommend using the app under supervision or with parental consent.

Payments & Subscriptions

Payments are processed via Stripe or the App Store / Google Play, depending on your purchase method. Middlepoint Solutions does not store credit card data on its servers.

OPEN Client acts solely as a facilitator. In case of payment disputes, clients must contact the studio directly. We do not mediate financial disagreements.

Refunds and cancellations are subject to each studio's individual policies.

Studios are solely responsible for the accuracy of their schedules, prices, cancellation terms, and content. OPEN Client is not liable for changes, misinformation, or failure of service by individual studios.

Personal Data & GDPR

OPEN Client collects and stores the following personal data when you create an account: name, email, phone number, address, birthdate, injury info (if provided), booking history, and geolocation (if enabled).

This data is stored securely on our servers and is only shared with the studio(s) you connect to. We do not sell user data.

Under the GDPR (Regulation EU 2016/679), you have the right to access, correct, or request deletion of your data. Contact info@openclient.app for data-related inquiries.

Account Deletion

You can delete your account at any time from the app settings. This will permanently erase your profile data. However, studios you’ve booked with may retain attendance records in accordance with their legal obligations.

Third-party Services & Analytics

OPEN Client uses third-party services including Stripe, Firebase, and Google services. These providers may collect anonymized log and usage data (e.g. crash reports, session duration) to improve functionality and performance.

Security

We follow industry standards to protect your information. However, no system is 100% secure. Use the app at your own risk.

Health & Fitness Disclaimer

Any information provided through the app, including class content, should not be considered medical advice. Always consult with a qualified healthcare provider before beginning any fitness program.

Children Under 16

This app is not intended for users under the age of 16. If we become aware of an account created by a child under 16, we will remove it.

Legal Jurisdiction

Any legal disputes will be resolved under the laws of Spain. By using this service, you consent to the jurisdiction of Spanish courts.